Privacy Policy

1. Information We Collect

When you claim a voucher or interact with our platform, we collect:

• Name — to personalise communications and verify identity
• Email address — to send your voucher code and platform launch notifications
• Phone number — for account verification and support contact
• IP address — for rate limiting and security purposes
• Instagram handle — only if you voluntarily provide it for the social media bonus program

2. How We Use Your Data

We use your personal information for the following purposes:

• To generate and deliver your unique voucher code
• To send you an email notification when the KuCharge platform launches and purchasing becomes available
• To verify your eligibility for the social media bonus discount
• To prevent fraud and abuse of the voucher program (rate limiting, duplicate detection)
• To communicate with you about your voucher, orders, or support requests

3. Data Storage & Security

Your data is stored in secure databases hosted by Supabase, with encryption at rest and in transit. We implement industry-standard security measures including access controls, rate limiting, and regular security reviews.

We retain your data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Voucher claim data is retained for a minimum of 2 years for accounting and fraud prevention purposes.

4. Third-Party Services

We use the following third-party services to operate our platform:

• Supabase — database and authentication infrastructure
• SendGrid — email delivery service (for voucher and launch notifications)
• Stripe — payment processing (only when you make a purchase)

These providers have their own privacy policies and are bound by data protection regulations. We only share the minimum data necessary for them to perform their services.

5. Cookies & Tracking

We use minimal cookies for essential functionality (session management, rate limiting). We do not use third-party tracking cookies for advertising purposes. Referral tracking uses URL parameters (e.g., ?ref=CODE) which are stored locally in your browser and not shared with external advertisers.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at support@kucharge.com.

7. Marketing Communications

By claiming a voucher, you consent to receiving emails about the platform launch and related product updates. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email. Transactional emails (voucher delivery, order confirmations) cannot be unsubscribed from as they are necessary to provide our service.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@kucharge.com
Address: Kuala Lumpur, Malaysia